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REFUND AND RETURN POLICY

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Effective Date: 11-05-2025

At Srinique.com, we value your satisfaction and aim to ensure a smooth shopping experience. If you are not completely satisfied with your purchase, you may be eligible for a return or exchange, subject to the terms outlined below.

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1. Return Eligibility

You may request a return under the following conditions:

  • The return request is made within 5 days of receiving the product.

  • You email us at admin@srinique.com to initiate the return process. Requests via other channels (e.g., social media, phone) may not be processed.

  • The product must be unused, unwashed, and returned in its original condition, with all tags and packaging intact.

  • The product must be free of stains, odors, or damage.

We do not accept returns for:

  • Used or washed garments

  • Items without original tags and packaging

  • Items requested for return after the 5-day window

  • Custom or discounted products, unless defective or incorrect

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2. Return Process

To initiate a return:

  1. Email admin@srinique.com with:

    • Your Order ID

    • Reason for return

    • Clear photographs if the item is damaged or incorrect

  2. Upon approval, we will share return instructions. Return shipping is the customer’s responsibility unless the return is due to our error.

 

3. Refund Policy

Once we receive and inspect the returned item:

  • If the return meets our conditions, we will process a refund to your original payment method (via Razorpay).

  • Refunds are typically completed within 5–10 business days from the date of receiving the return.

  • You will be notified via email once the refund is initiated.

We reserve the right to reject refunds for items that do not meet return conditions.

 

4. Exchange Policy

If you'd like to exchange a product for a different size or design, please email us within 5 days of delivery. Exchanges depend on stock availability. If the desired item is unavailable, a refund may be offered instead.

 

5. Cancellations

You may cancel your order within 12 hours of placement or before it is dispatched—whichever is earlier. Once shipped, orders cannot be cancelled.

 

6. Damaged, Defective, or Wrong Items

If your item arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with:

  • Your order number

  • Description and photos of the issue

We'll arrange for a replacement or refund as applicable.

 

7. Contact Us

Srinique.com
Email: admin@srinique.com
Phone: [Insert Phone Number]
Hours: [Insert Working Hours, e.g., Mon–Fri, 10 AM – 6 PM]

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